Bad Pro Privacy Policy — How We Protect Your Data

1. Introduction

This Privacy Policy applies to all users of the Bad Pro platform at badpro.win ("the Platform"). It explains how Bad Pro collects, processes, stores and protects personal data in connection with account registration, platform use, PKR deposits and withdrawals, and customer support interactions.

By registering an account on Bad Pro, you confirm that you have read this Privacy Policy and that you consent to your personal data being collected and processed as described here. This policy should be read alongside the Bad Pro Terms and Conditions, which govern your use of the platform overall.

We have written this policy in straightforward English because we want Pakistani players to actually understand how their data is handled — not to bury the important stuff in complicated legal phrasing. If anything is unclear, contact our support team and we will explain it directly.

2. Data We Collect

Bad Pro collects personal data in the following categories, depending on how you interact with the platform:

We only collect data that is necessary for the purpose stated. We do not collect sensitive personal data such as biometric data, religious beliefs or political opinions. Where identity documents are submitted for KYC, they are used solely for identity verification and stored securely.

3. Why We Use Your Data

Bad Pro uses the personal data it collects for the following purposes:

• Account management — to create, maintain and secure your Bad Pro account.
• Identity and age verification — to confirm you are at least 18 years old and that you are who you say you are, as required before processing withdrawals.
• Transaction processing — to process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Platform operation — to deliver games, sports betting markets, bingo, live casino and all other platform features to your device.
• Security and fraud prevention — to detect and prevent account misuse, bonus abuse, duplicate accounts, fraudulent transactions and other prohibited conduct described in the Terms and Conditions.
• Customer support — to respond to your queries, resolve disputes and process requests such as self-exclusion or account closure.
• Responsible gaming — to monitor gaming patterns where a player has requested self-exclusion or deposit limits, and to enforce those restrictions.
• Platform improvement — to understand how the platform is being used and to improve features, performance and the player experience over time.
• Legal and compliance obligations — to comply with applicable data retention and reporting requirements.

Bad Pro does not use your personal data for automated decision-making that produces legal effects without human review. Account suspension decisions based on security or fraud concerns involve review by the Bad Pro team before any permanent action is taken.

4. Payment Data & PKR Transactions

When you make a deposit or request a withdrawal on Bad Pro, your transaction is processed through a third-party payment provider — such as JazzCash, Easypaisa, Raast or your bank. The payment provider's own privacy policy governs how they handle the data they process on their side of the transaction.

Bad Pro's role in payment data handling is as follows:

• We receive transaction reference numbers and confirmation data from the payment provider to credit your account or confirm a withdrawal.
• We record transaction history — amounts in PKR, dates, payment method type — to maintain accurate account records and to support any disputes or queries about your transactions.
• We do not store complete card numbers, JazzCash PINs, Easypaisa account passwords or bank account login credentials on our systems.
• We use the payment method reference associated with your account to verify that withdrawal requests are going back to a payment method registered in your own name, as required by our Terms and Conditions.

5. Data Sharing

Bad Pro does not sell your personal data to any third party. We share personal data only in the following limited circumstances:

• Payment providers — JazzCash, Easypaisa, Raast, banks and card processors receive the transaction data necessary to execute your deposits and withdrawals.
• Identity verification services — where third-party KYC or document verification services are used to confirm your identity, the relevant identity data is shared with that provider for that purpose only.
• Technology and hosting providers — service providers who host or operate platform infrastructure may process personal data on Bad Pro's behalf, under strict data processing agreements that prohibit them from using the data for their own purposes.
• Game software providers — game studios whose titles are available on the platform may receive session and gameplay data necessary to deliver the game. They do not receive your full identity or payment data.
• Legal obligations — where required by applicable law or a valid legal process, Bad Pro may be required to disclose certain data. We will notify affected users where we are legally permitted to do so.

Any third party that receives personal data from Bad Pro is required to handle it securely and to use it only for the specific purpose for which it was shared. Bad Pro remains responsible for ensuring that these third-party arrangements are maintained appropriately.

6. Data Retention

Bad Pro retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. As a general guide:

• Active account data is retained for the duration of your account and for a minimum period following account closure.
• Transaction records are retained for a minimum period following the transaction date, as required for financial record-keeping.
• KYC documents are retained for the legally required period following submission.
• Support communications are retained for a reasonable period to support ongoing dispute resolution and quality improvement.
• Self-exclusion records are retained for as long as the exclusion is in force plus a reasonable period thereafter, to prevent re-registration during an exclusion period.

When personal data is no longer required and there is no legal obligation to retain it, Bad Pro will delete or anonymise it in a secure manner. You can request early deletion of your personal data by contacting support, subject to any legal retention requirements that override that request.

7. Data Security

Bad Pro applies appropriate technical and organisational security measures to protect personal data from unauthorised access, loss, destruction or disclosure. These measures include:

• Encryption of personal data in transit using TLS and at rest using industry-standard encryption protocols.
• Access controls that restrict which staff members can access personal data, based on their job function and the principle of least privilege.
• Regular review of data security practices to identify and address potential vulnerabilities.
• Secure handling procedures for KYC documents, which are accessed only by authorised verification personnel.

While Bad Pro takes data security seriously and maintains strong protections, no online system can guarantee absolute security. In the event of a data breach that is likely to affect your rights, Bad Pro will notify affected users and take remedial action as quickly as possible.

You also play a part in keeping your account secure. Use a strong, unique password for your Bad Pro account and do not share your login credentials with anyone else. If you suspect your account has been accessed without your permission, contact support immediately.

8. Cookies & Tracking Technologies

Bad Pro uses cookies and similar technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly and improve your experience. The types of cookies used on Bad Pro are:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in during a visit, and security cookies that help protect your account. These cannot be disabled without breaking the platform.
• Preference cookies — remember your settings and preferences, such as language and display options, so you do not have to set them again on each visit.
• Analytics cookies — collect anonymised data about how the platform is used — which pages are visited, how long sessions last, and which features are most used. This data helps Bad Pro improve the platform over time. No personally identifying information is included in analytics data.

Bad Pro does not use cookies to build advertising profiles, to serve behavioural advertisements or to track your activity across third-party websites unrelated to the platform. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect the platform's functionality.

9. Your Data Rights

As a Bad Pro player, you have the following rights over your personal data. To exercise any of these rights, contact the Bad Pro support team:

Bad Pro will respond to data rights requests within a reasonable timeframe. We may need to verify your identity before processing certain requests to ensure data is not disclosed to the wrong person.

10. Minors

Bad Pro is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If a minor has submitted personal data during a registration attempt, that data will be deleted upon discovery and the account will be closed.

Parents and guardians who believe a minor has accessed or registered on Bad Pro should contact support immediately. We take this seriously and will act quickly to investigate and close any underage account.

11. Marketing Communications

Bad Pro may send you promotional communications about bonuses, new games, PSL and cricket betting markets, platform updates and VIP offers — but only if you have opted in to receive them at the time of registration or through your account settings.

You can opt out of marketing communications at any time. To do so:

• Update your notification preferences in your account settings.
• Contact the Bad Pro support team and request to be removed from marketing communications.

Opting out of marketing communications does not affect transactional messages — you will still receive messages about your deposits, withdrawals, account verification status and support responses, as these are necessary for the operation of your account.

12. Changes to This Privacy Policy

Bad Pro may update this Privacy Policy from time to time to reflect changes in how we handle data, improvements to platform security practices, or changes in applicable requirements. When material changes are made, we will notify registered players via a notice displayed on the platform upon next login.

The effective date of the current version is shown at the top of this page. Continued use of the platform following notification of an updated Privacy Policy constitutes acceptance of the revised policy. If you do not agree with changes to this policy, you should stop using the platform and contact support to request account closure.

The current version of this Privacy Policy is always available at badpro.win/privacy-policy.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal data has been handled, please get in touch with the Bad Pro support team:

We aim to respond to all privacy-related enquiries promptly. For account-related matters, please have your registered email address or account username ready when contacting support so we can verify your identity and assist you efficiently.

For responsible gaming support, visit the Responsible Gaming page. For platform terms, see the Terms and Conditions. For common questions, visit the FAQ page.